Chief Information Officer
By moving to the cloud with Unified Communications as a Service (UCaaS) or Contact Center as a Service (CCaaS), you will lower your costs while adding enhanced functionality and enabling a remote workforce.
Meridian will assess your current on-prem and UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) environment and implement best-of-breed technologies to address yours needs so you can service your customers across digital, voice, CRM, and automated channels and services.
Eliminate your on-prem hardware, enable your remote workforce, and lower your costs with a cloud-based UCaaS (Unified Communications as a Service) solution from Meridian. Meridian will assess your current environment and implement best-of-breed technologies to address the needs of your customers across digital, voice, CRM, and automated channels and services.
Eliminate on-prem hardware costs and multiple vendors while saving up to 30%.
Call, chat, collaborate, and access business applications on any device, anywhere, at any time.
Cloud-based services enable you to easily add or remove users to meet demand.
Streamline your processes with a consistent, reliable, and unified experience.
Engage through numerous channels with advanced features including virtual meetings, screen-sharing, and instant messaging.
Meridian’s US-based, award-winning technical support will monitor and manage your systems 24/7/365.
We’ll help you select the best platform to meet your needs, including Cisco UCM Cloud, Avaya Cloud Office, Five9, RingCentral and Microsoft Teams.
Prioritize your customers and increase retention by delivering a superior customer experience. By taking advantage of Meridian’s contact center solutions, you can ensure that every interaction your customers have with your enterprise is seamless and consistent. Meridian will assess your current environment and implement best-of-breed technologies to address the needs of your customers across digital, voice, CRM, and automated channels and services.
Eliminate on-prem hardware costs and multiple vendors while saving up to 30%.
Call, chat, collaborate, and access business applications on any device, anywhere, at any time.
Cloud-based services enable you to easily add or remove users to meet demand.
Utilize an open platform that effortlessly integrates with any system that your contact center relies on.
Optimize agent schedules to minimize downtime and prevent long wait times for your customer.
Provide a seamless experience for your customers however they want to connect via voice, chat, text, email, or video.
Create a personal connection by supplying your agents with CRM information to help them quickly identify the right solution for your customers.
Utilize AI and powerful analytics to identify real-time insights and patterns with human interactions.
Blog
Over the past ten years, more organizations have embraced Unified Communications as a Service (UCaaS), abandoning their outdated on-prem ...
Meridian IT, a leading global technology service provider, has been named the 2019 U.S Service Partner of the Year by Avaya, a global frontrunner in digital communication software, services, and devices.
To help you simplify this complicated project, we created a 10-point checklist for migrating to the cloud.
