Ensure your customers get the experience they demand with Contact Center Services from Meridian.

By adopting a modernized contact center solution, you will have access to live engagement tools, artificial intelligence, and real-time analytics, so you can deliver a more personalized customer interaction seamlessly and consistently across a variety of customer journey touchpoints.

When you need to upgrade your customer or employee experience, Meridian offers two services that can be consumed based on your specific needs.

Deliver an experience your customers will be raving about

Unify communications across all channels and services


Angry Customers


Long Wait Times


One Size Fits All Model

Contact Center

Meridian’s omnichannel cloud contact center helps companies provide superior customer service at a lower cost. Meridian provides a seamless experience across voice and chat for your customers and agents.

Easily Scale to Meet Demand

Scale your contact center up or down to any size, onboarding new agents in response to normal business cycles or unplanned events.

Integrate Your Tools

Utilize an open platform that effortlessly integrates with any system that your contact center relies on.

Minimize Downtime

Optimize agent schedules to minimize downtime and prevent long wait times for your customer.

Omnichannel Flexibility

Provide a seamless experience for your customers however they want to connect via text, email, voice, etc.

Provide Personalized Services

Create a personal connection by supplying your agents with CRM information to help them quickly identify the right solution for your customers.

Deliver a Smarter Customer Experience

Utilize AI and powerful analytics to identify real-time insights and patterns with human interactions.

Unified Communications

Meridian’s Unified Communications as a Service integrates voice, conferencing, IM, SMS messaging, and presence to keep your organization connected, competitive, and in touch—across all devices and communication channels.

Simplify Communications

Streamline your communications processes with a consistent, reliable, and unified experience.

Enable a Mobile Workforce

Call, chat, collaborate, and access business applications on any device, anywhere, while seamlessly switching between them.

Enhance Collaboration

Engage through numerous channels and utilize advanced features including screen-sharing and instant messaging.

Flexible Cloud Solutions

Add or remove users at any time to scale your needs to meet demand.

Securely Share Information

Ensure your company data and user identities stay secure outside of your company’s network.

Monitoring and Management

Meridian’s US-based award-winning technical support is available 24/7 to monitor and manage your systems.

Reduce Costs

With cloud-based services, there are no upfront costs and you pay for only what you consume.

Select from Multiple Vendors

Choose from a variety of platforms from vendors like Cisco, Avaya, Five9, and Microsoft.


Questions? We'll answer those for you.