Meridian IT's omnichannel cloud contact center helps companies provide superior customer service at a lower cost. Meridian provides a seamless experience across voice and chat for your customers and agents.
01Call Routing
Contact automatically routes calls to the appropriate agent based on a variety of criteria, such as the customer's language, skillset, and availability reducing wait times and improving the customer experience.
02Queuing
Queuing calls when there are no available agents helps to ensure that customers are not dropped and they are able to speak to an agent as soon as possible.
03Interactive Voice Response (IVR)
Contact's IVR system allows customers to interact with the contact center without having to speak to an agent allowing business's to reduce costs. It also improves the customer experience by having customers resolve their issues quickly and easily.
04Reporting
Contact has a variety of reports help businesses track their performance and identify areas for improvement.
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