Vice President of Technology
Outsource your help desk services to a managed service provider that will take on the burden of standard service request responsibilities so that you can lower costs and focus your team on delivering high value services.
Meridian’s end-user support team will configure, deploy, monitor, and administer your workstations, peripherals, and software so that your employees can stay productive and focus on managing and growing your business.
Watch the video to see why our customer now has more time to work on high-value projects
Provide the service your end-users need to deliver an exceptional customer experience
Meridian’s Managed Help Desk Services provide white-glove support while proactively monitoring and managing your technology to ensure maximum performance and 100% end-user satisfaction. Help Desk Services are critical to ensure that your employees and technology can remain productive. Completely outsource your IT help desk or just get the support for specific applications and technology. Meridian starts by listening to you and then builds a solution that meets your specific needs.
Your systems are monitored 24/7/365 and supported by our certified engineers.
Meridian provides remote management of workstations, printers, user administration, email administration, servers, and anti-virus.
Rely on expert resources to ensure that your users receive efficient service to reduce downtime and increase employee productivity.
Meridian works directly with your technology vendors so that you can focus on your business.
Remotely configure, setup, and deploy new workstations and peripherals when you are onboarding new employees, changing devices, or upgrading systems.
Meridian provides a centralized ticketing system to track support requests and provides advanced reporting capabilities.
Four levels of technical support ensure that the right expert is assigned to you to resolve your issue so your business is always running smoothly.
From resource identification to troubleshooting and health checks, our managed help desk service helps to diagnose underlying problems and resolve issues quickly.
You will be assigned a dedicated account manager that will ensure that your employees have the highest quality support and will provide guidance on how to best optimize your support model.
Meridian’s consultative approach means that we listen to you first and then we build a solution that meets your specific needs.
Streamline and centralize the management of desktops and applications with Meridian’s Desktop as a Service Solutions. Give your users any time access to their workplace no matter where they are located with a virtual desktop solution.
Reduce costs and eliminate budgeting complexity with Meridian’s consumption-based pay-as-you-go pricing model.
Successfully deploy and decommission thousands of desktops and scale up or down as your workforce changes.
With Meridian’s managed desktops, no data is stored on the device. Your data and applications are stored in the cloud and are protected by a Virtual Private Network (VPN) and Meridian’s industry leading security services.
Meridian’s centralized management will reduce your administration and maintenance overhead so your team can reclaim time for business-critical projects.
Meridian provides unmatched technical expertise and support 24/7/365 so your business is always running at peak performance.
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