Chief Information Officer
Ensure your customers get the experience they demand with Contact Center Services from Meridian.
By adopting a modernized contact center solution, you will have access to live engagement tools, artificial intelligence, and real-time analytics, so you can deliver a more personalized customer interaction seamlessly and consistently across a variety of customer journey touchpoints.
Meridian’s omnichannel cloud contact center helps companies provide superior customer service at a lower cost. Meridian provides a seamless experience across voice and chat for your customers and agents.
Scale your contact center up or down to any size, onboarding new agents in response to normal business cycles or unplanned events.
Utilize an open platform that effortlessly integrates with any system that your contact center relies on.
Optimize agent schedules to minimize downtime and prevent long wait times for your customer.
Provide a seamless experience for your customers however they want to connect via text, email, voice, etc.
Create a personal connection by supplying your agents with CRM information to help them quickly identify the right solution for your customers.
Utilize AI and powerful analytics to identify real-time insights and patterns with human interactions.
Meridian’s Unified Communications as a Service integrates voice, conferencing, IM, SMS messaging, and presence to keep your organization connected, competitive, and in touch—across all devices and communication channels.
Streamline your communications processes with a consistent, reliable, and unified experience.
Call, chat, collaborate, and access business applications on any device, anywhere, while seamlessly switching between them.
Engage through numerous channels and utilize advanced features including screen-sharing and instant messaging.
Add or remove users at any time to scale your needs to meet demand.
Ensure your company data and user identities stay secure outside of your company’s network.
Meridian’s US-based award-winning technical support is available 24/7 to monitor and manage your systems.
With cloud-based services, there are no upfront costs and you pay for only what you consume.
Choose from a variety of platforms from vendors like Cisco, Avaya, Five9, and Microsoft.
Blog
Over the past ten years, more organizations have embraced Unified Communications as a Service (UCaaS), abandoning their outdated on-prem ...
Meridian IT, a leading global technology service provider, has been named the 2019 U.S Service Partner of the Year by Avaya, a global frontrunner in digital communication software, services, and devices.
We have great news about Avaya to share with you! Avaya has announced an exclusive strategic partnership with leading UCaaS provider Ring...
