Reports To:Head of Technical Services
Location:Working from Home / Client Sites
As a Senior Technical Consultant for the IBM Poweri and IBM Storage products you will be responsible for pre-sales and post sales technical consultancy for our clients. You are part of a diverse and highly skilled Technical Services team within a leading internationally advanced technology solution provider, working with varied customers in a diverse number of sectors (e.g., Finance, Manufacturing and Retail).
As our iSeries and storage expert, you will lead through technical management in a hands-on capability directly liaising with our Sales Team, Technical Services Team and our clients. As a pivotal role in our organisation, you will focus on the whole technical lifecycle from pre-sales architecture and project management, provide technical consultancy; through to post sales installation, configuration and support as well as advice and guidance both to customers and colleagues. You will support the development and delivery of proposals with our Sales Team to win new business from current and prospective customers and remain competitive.
ROLE SPECIFIC RESPONSIBILITIES:
Technical lead in the following:
Full System Flash Copy
IBM Cloud Managed Services
Providing expert technical knowledge and professional guidance across our pre and post sales process working alongside our Sales Team and Technical Services teams through to the implementation stages within varied sized projects.
Working with others to undertake requirement gathering, scoping and quality management.
Accountable for the successful handover to the Service Delivery team and the accuracy of the design specification to installation. Provide market and sales feedback.
Working closely with key internal teams and our clients directly, identifying technical and business requirements, with problem-solving and innovative designs, ability to answer technical questions and queries across your client base.
Supporting our Sales Team with proposals to win business with existing and new clients, providing technical advice, data and guidance.
May be required to be part of the on-call team (as per individually agreed on prior arrangement), assisting with incident management and problem resolution, which may require working outside of the normal business hours.
Any other duties as needed or required by the business. Such other relevant duties may be assigned by the Manager in agreement with you. Such agreement should not be unreasonably withheld.
TYPE OF EXPERIENCE NEEDED:
Previous experience working for a IBM Business Partner, IBM or IBM customer, IT Solutions or Managed Services provider. At least 3 years’ experience in a pre or post sales technical consultancy role in a client facing commercial organisation.
Experience working in either the finance, manufacturing or retail sectors would be beneficial.
IBM Power Servers and storage expertise
Client management, troubleshooting, solution thinking (identify & resolve)
Hardware and software technical ability; physical environment consciousness; and secure architecture
Understanding issue, incident and DR management
Reporting, Analytics, Project Management
Understanding data centre management & control (clients kit in our DC's)
Client, business partner; vendor & supplier management; excellent relationship management
Excellent presentation skills including both written and verbal communication skills
Consultation and training skills
Excellent organisational and problem-solving skills
Demonstrate a high level of independent judgment and initiative
Willing and able to learn new technologies as the business needs require, applicable to your role and client requirements
Be totally self-motivated, self-managed, and ethically conscientious both towards the business and our clients working practices
Handle confidential information in a professional manner
You are responsible for applying Meridian IT Equal Opportunities Policy in your general conduct.
You are expected to participate in team meetings and your performance reviews, engaging in the setting of objectives to assist in monitoring your performance and development with your line manager.
To be guided by and demonstrate Meridian IT values, principles, and code of business conduct in all working activities and promoting them to others.
You may, with reasonable notice, be required to work at any of the Meridian IT office, including client and third-party sites.
You have the responsibility to engage with the Meridian IT’s commitment to delivering value for money services and our business strategy that optimise the use of multiple resources and tools, therefore should consider this when undertaking all duties and aspects of your role.
Minimum of an ongoing maintenance to the relevant professional certifications associated with your technical area of expertise.
INTERESTED AND QUALIFIED CANDIDATES SHOULD SUBMIT THEIR RESUMES TO email@example.com
Meridian IT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin or disability.
Meridian Group International Inc. and all of its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.